Privacy Policy

PrimeTrades (“we”, “our”, or “the Platform”) is committed to protecting your privacy and ensuring the confidentiality of your personal and financial information. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your data when you visit our website at https://primepayments.org, create an account, or utilize our institutional MetaTrader 5 (MT5) copy trading and dual-rail settlement services.

We collect information necessary to provide, secure, and improve our services:

• Account Information: When you register, we collect your full name, email address, password hash, and optional referral attribution codes.
• Identity Verification (KYC): In accordance with anti-money laundering (AML) and compliance standards, you may be required to provide government-issued identity documents (National ID, Passport, or Driver's License).
• Broker Credentials: To enable automated trade mirroring, you submit your MetaTrader 5 account number and trading password. These credentials are encrypted using industry-standard AES-256-GCM encryption prior to database storage and are never visible in plain text.
• Transaction Records: Records of performance fee settlements, Mobile Money USSD payment timestamps, and USDT TRC-20 blockchain transaction hashes.
• Technical & Usage Data: Device type, browser version, IP address, and platform telemetry used strictly to detect unauthorized access and optimize site performance.

We use collected data solely for legitimate business operations:

• To establish, authenticate, and maintain your PrimeTrades account.
• To operate our local execution engine for mirroring trades into your connected MT5 account.
• To compute high-water mark profit splits and generate settlement invoices.
• To facilitate deposits and payouts via Uganda Mobile Money (MTN/Airtel) and USDT TRC-20 through PrimePay.
• To prevent fraudulent activities, system abuse, and unauthorized account access.
• To deliver critical account notices, execution alerts, and password reset notifications.

We employ military-grade technical and organizational safeguards to protect your personal data against loss, unauthorized access, or disclosure:

• AES-256-GCM Encryption: Broker credentials are encrypted with secure server-side cryptographic keys before being written to disk. Plaintext passwords are never accessible to staff or third parties.
• No Withdrawal Rights: Trading passwords provided for copy trading only grant order placement privileges inside MetaTrader 5. They do not grant withdrawal permissions. Only you hold withdrawal authority over your personal broker account.
• Encrypted Transport: All data transmitted between your browser and our servers is secured with TLS 1.3 encryption.

PrimeTrades does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is only shared under the following conditions:

• Broker Infrastructure: MT5 trade execution requires connecting to broker trading servers via standard MetaTrader protocols.
• Payment Processors (PrimePay): Transactions processed through Mobile Money or crypto rails share only necessary transaction metadata to verify settlements.
• Legal Requirements: If mandated by applicable laws, subpoenas, or regulatory enforcement actions to protect the rights, property, and safety of our users or the public.

We retain your personal data for as long as your account remains active or as needed to comply with our legal and regulatory record-keeping obligations. You have the right to request access to your data, correct inaccuracies, disconnect your broker account, or request complete account deletion at any time by contacting our support team.

We utilize essential session tokens and local storage preferences (such as your chosen theme) to keep you authenticated and remember UI preferences. We do not use intrusive third-party cross-site behavioral tracking cookies.

If you have questions, inquiries, or concerns regarding this Privacy Policy or your personal information, please contact our Data Protection and Compliance team at support@primepayments.org or reach out through our official verified communication channels.